Performance Pledges

Publications
Subject to unforeseen circumstances such as printer strikes, we pledge to complete the production of the CUHK publications in accordance with the publication schedule and in any way:
Within 2 weeks of the scheduled dates for biannual or annual publications
Within 1 week of the scheduled dates for quarterly publications
Within 2 working days of the scheduled dates for biweekly publications
CUHK website
We pledge to update the CUHK website promptly to provide the most accurate information of the University at any one time. Prompt update means:
First response/acknowledgement on the same working day if request or new information is received at or before 3:00 pm
First response/acknowledgement within the next working day if request or new information received after 3:00 pm
In any case, reply or handling within 3 working days for simple enquiries or requests that do not fall outside ISO's ambit
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