Annual Report 1999–2000

教職員 64 STAFF 前線員工接受待客技巧培訓 A customer service skills workshop for frontline staff •暑期海外研究工作特別補助金：大學撥出七十七萬港元， 資助三十九項計劃，供敎師於二零零零年夏季前往海外從 事研究。 •會議補助金：大學提供津貼予二百九十八名成功申請者， 於本港及海外出席學術和專業會議。 •進修津貼：各學系及行政部門均獲分配員工培訓及發展 預算，以提高僱員的工作技能和知識。成功申請者可獲資 助參加業務研討會、工作坊及培訓課程。 •校內培訓計劃：人事處員工培訓及發展組為一千三百一十 名僱員舉辦各類工作技巧訓練課程，包括為新任系主任 舉辦講座、為前線員工安排顧客服務技巧工作坊、為管理 級僱員組織各類督導及溝通技巧講座與工作坊等。資訊 科技服務處為一千四百四十八名敎職員提供電腦應用訓 練；而敎學發展組則繼續開辦多元化的敎學講座，共有一 千二百七十二名敎師和導師受益。大學圖書館系統亦鼓 勵職員參加讀者關係工作坊和知識管理等課程，更舉 辦了一個二十四節的普通話課程，以提高職員的普通話水 平。 • Special grants for conducting research abroad during summer: grants amo u n t i n g to HK$770,000 were approved by the Un i v e r s i ty f o r 39 applications f r om teachers to carry out quality research outside H o n g K o n g i n the summer of 2000. • Conference grants: financial assistance was given to 298 successful applicants to attend academic and professional conferences i n H o n g K o n g and overseas. • Reimbursement of training and development expenses: departments and administrative units were allocated their o w n staff training budgets. Reimbursements were made f r o m these budgets to successful applicant s to attend seminars, workshops, and training courses for training and development purpose. • Internal training programmes: the Staff T r a i n i ng and Development U n i t of the Personnel Office organized internal training programme s on various j ob skills f or 1,310 staff members. These included i n d u c t i on programmes for n e w ly appointed department chairmen, customer service skills workshops for frontline staff, various supervisory and c ommu n i c a t i on skills workshops and seminars for supervisory and executive staff. T he I n f o r ma t i on Technology Services Centre also offered computer application training for 1,448 staff members t h r o u gh lectures, hands-on workshops, on-line training, and other self-learning courses. T he Teaching Development U n i t conducted various teaching-related programmes f or 1,272 staff members. T he Un i v e r s i ty L i b r a ry also encouraged its staff members to attend workshops on customer relations and knowledge management, and organized a 24-session course to i mp r o ve their proficiency i n putonghua. New Personnel Policies and Conditions of Service A n umb er of n ew personne l policies and conditions of service were introduce d this year, some i n response to external developments and others to achieve continuous quality enhancement. T he Standing Comm i s s i on o n C i v il Service Salaries and Conditions of Service recommended i n June 1999 a revision o£ the starting salaries for civil service appointment grades, so that t h ey could be i n step w i t h those i n the private sector . As a government-subvented institution, the U n i v e r s i ty implemented similar revisions to