Annual Report 1999–2000

教學輔助設施 79 ACADEMI C SUPPOR TFACILITIE S 及上載了九百五十五個檔案，使用人次逾四十五萬。 從今年開始，學生、敎員和行政人員可以利用大學新發出 的智能身分證―—「中大通」—一進入圖書館。館方亦自備智 能卡，發予校友及訪問學人，以使用圖書館服務。 加 強 溝 通 推 廣 服 務 先進的科技方便了廣大讀者，贏得一致好評，但仍有部分人士 尚未熟悉新的服務形式。圖書館於是著意加強職員與讀者的溝 通，以及宣傳新服務，形式包括： •推出全新網頁，幫助讀者更迅速地找到所需的資訊及資 源。由於大學圖書館系統結構龐複，網頁設計須分外用 神；在各部門主管通力合作之下，圖書館製作了內容全面 的網頁，為讀者提供方便及指引。 •出版《圖書館通訊》電子雙月刊，經電郵寄給所有校內讀 者，提供有關新服務、新增電子資源、講座及課程等消 息。另一項介紹新電子期刊和資料庫的提點服務，亦於是 年開展，供員生使用。 •以問卷調查讀者行為及需要，目的在於搜集數據，更有效 地運用讀者服務部的人力資源。該項調查由香港亞太研 究所負責分析數據。 •製作片長九分鐘的錄像帶，向日益增多的訪客介紹該館各 種服務。 Enhanced Communication and Visibility While many users appreciated the new technological advances and the ease of access to library resources, some were still not to o familiar w i th the various changes made. Mu ch effort therefore was made during the year to enhance communication w i t h the users and to publicize new services launched. • A new library homepage was introduce d to help users locate the information and resources they need. Since the University Library System is rather complex, librarians f r om different departments had to w o rk closely together to contribute content information to the homepage, which proves to be a very useful and important tool for library users, especially researchers. • The Library Newsletter, a bi-monthly electronic publication, was launched and regularly dispatched to all C U H K users via e-mail to update them on new services, newly acquired e-resources, and seminars and courses organized by the library. A t the same time, an alerting service introducing ne w electronic journals and databases was offered to faculty and students. • A user survey was carried out to examine user behaviour and to anticipate user needs. The major focus was h ow best to utilize the limited human resources in the Public Services Division. The H o ng Kong Institute of Asia-Pacific Studies was commissioned to analyse the data collected. • A nine-minute video was produced to introduce services provided by the University Library System to the increasing number of visitors.