Annual Report 2007–08

40 文學院 Faculty of Arts ▋ 學院研究計劃 Research Projects of Faculties 管理人員溝通技巧培訓在服務行業的轉移作用 Transfer of Communication Training for Managers in the Service Industry 這項研究由中大酒店及旅遊管理學院 Prof. Elizabeth Tuleja 和常松教授，以及美國 康乃爾大學酒店管理學院 Prof. Sean Way負責，調查一般公司為新晉升的前線主管 和經理提供的管理溝通培訓，對員工的溝通技巧和績效的影響。研究有助了解溝通 培訓如何促進僱員和機構的效能，同時也有助為旅遊和商科學生設計出更適切的商 業寫作課程。 The study was conducted by Prof. Elizabeth Tuleja and Prof. Chang Song of the School of Hotel and Tourism Management, CUHK, and Prof. Sean Way of Cornell University’s School of Hotel Administration. It examines the communication practices and effectiveness of employees as reflected by their company’s training programmes for newly promoted supervisors and managers in front-line positions. Through the research, they will gain a clearer understanding of how management communication training can help to increase employee and organizational effectiveness. It also has significant implications for the teaching of expository business writing to tourism and business students. 香港尼泊爾女性的民族誌研究 Ethnographic Study of Nepalese Women in Hong Kong 人類學系譚少薇教授探討後殖民香港社會中尼泊爾社區的狀況，研究三代尼泊爾婦 女的性別、少數族群身分，以及跨國流動之間的關係。結果顯示這些婦女普遍受制於 主流華人社會和本身族群男性成員的雙重邊緣化。 這項研究指出香港的南亞裔市民受社會排擠和貧民窟化，從而導致族群被典型標籤 化，最終破壞社會和諧。研究認為，要令香港的族群關係正面轉變，必須有一個對性 別有正確認知的政策，以及在改革時要視少數族群為合作夥伴。 The research, carried out by Prof. Maria Tam Siu-mi, Department of Anthropology, studies the Nepalese community in postcolonial Hong Kong, highlighting the interface of gender, ethnic minority identity, and transnational mobility among three generations of women. Data show that Nepalese women in general suffer from double social marginalization — by mainstream ethnic Chinese society and male members of their own ethnic group. The significance of the project lies in its relevance for understanding the social exclusion and ghettoization of South Asians in Hong Kong, which results in the aggravation of ethnic stereotypification and deterioration of social harmony. The study argues that positive change in ethnic relations in Hong Kong must be based on gender-aware policy and the inclusion of ethnic minorities as partners of change. 工商管理學院 Faculty of Business Administration