Bulletin Autumn‧Winter 1999

Highlights of the UGC's Comments About strategic direction CUHK's mission and overall strategic plan enjoy widespread ownership; management structure is clear and can ensure consultation and review at various levels; p l ann i ng process is participatory in nature; academic, resource and administrative planning are clearly linked through the committee structure. About resource allocation Resource allocation process is performance- based, transparent, effective, and flexible; the New Funding Model is working well and provides incentives for achieving value for money ; management is lean and efficient; administrative cost is one of the lowest among local tertiary institutions, About implementation of plans Processes to ensure the implementation of plans are effective; procedures to monitor the progress of implementation are clear and allow wide participation. About roles, responsibilities, and training Staff members understand their roles and responsibilities well and have a strong sense of identity with CUHK; the vice-chancellor has a clear leadership style and is able to strike a good balance between strong executive leadership and maintaining a spirit of collegiality; management structure and reporting lines are clear and well-defined; the colleges play a unique and important role in the provision of a balanced education and the generation of useful resources: the enhanced staff appraisal scheme can facilitate communication and human resources planning , training, and development. About service delivery A service culture is in place, especially among administrative units, to provide satisfactory services to users; review mechanisms are well- established across the university; the internal management efficiency reviews have been successful in achieving a 10 per cent productivity gain or a 10 per cent cost savings in relevant units via re-engineering and reorganization. About management information and systems There is widespread and effective application of information technology across the University; CUHK has been conscientious in assessing and addressing user requirements; the IT Strategic Committee has been successful in mapping out an over-arching competitive IT strategy for the next five years.