Newsletter No. 32

No32 July 1992 CUHK Newsletter How Do They Treat Guests Comments from guests about the UGH service have been a mixture of compliments and criticisms. UGH staff are frequently commended for their warm and friendly service and letters of thanks come in from time to time. Once a visitor wrote back after a two-week sojourn. He not only spoke highly of the efficient service he experienced but also surprisingly managed to name each and every staff member concerned. Criticisms usually focus on the facilities. Guests complain, for example, of the low positioning of air conditioners in the guest rooms, which makes it difficult for cold air to circulate. Many also find the fixtures too old and worn out. ‘We are well aware of such problems, but apart from reconstruction which is too expensive, there is little we can do about these structural weaknesses, ' says the Guest House Manager. ‘In moving ahead, we've decided to build on our strength 一 warm hospitality and friendly service. We always try to be aware of our guests' background such as their country of origin, the duration of their stay and their last abode in Hong Kong, so that we can make better preparations. Once we had a guest who moved in after spending quite some time at the Regent Hotel. We all know that the Guest House stands no comparison with the Regent but we tried our best to serve this guest. Fortunately, he turned out to be a reasonable gentleman and was appreciative of the service he got. ‘On another occasion we had a professor from the UK who stayed with us for a month, during which period he made two to three long distance calls per day. When some calls had to be made in the small hours owing to time difference, our staff members would have an alarm clock set to ensure that connections were made on time before waking up the professor to complete his call. 'So far, few comments have been received about our new facilities: the Chan Kwan-tung Building and the Chiang's Building. On the whole they have been found to be adequate and comfortable. To greet the first two guests of the Chan Kwan-tung Building, we specially arranged a small welcome party for the couple at the entrance of the guest house. We presented them with souvenirs and took photos with them. The two guests were genuinely surprised and moved. ， UGH Room Tariff Single occupancy (HK$) Double occupancy (HK$) Triple occupancy (HK$) Quadruple occupancy (HK$) Chan Kwan-tung Building Single Room 250 一 Twin Room 270 320 - 32 Whole Unit of Single & Twin Rooms 420 480 540 — Chiang 's Building Bed, shared in Twin Room 150 Twin Room 240 280 一 Whole Unit of two Twin Room 400 440 500 560 University Guest Houses I & II Twin/Double Room 300 350 — - 一 ： ： ‘ “、 Triple Room 350 400 400 Suite 380 420 420 500 Yali Guest House Single Room 220 — — • Twin Room 280 320 _ Double Room 250 290 - — Inter-University Hall Twin Room 125 250 - - (Effective 20th May 1992) 9